Project Manager UK & EMEA – Lumenpulse

London, United Kingdom.

Lumenpulse is a leading specification-grade LED lighting solutions manufacturer. With a long track record of high-profile projects around the world, the company has earned numerous awards and recognitions, including several Product Innovation Awards (PIA), three Next Generation Luminaires Design Awards, a Red Dot Product Design Award, a Lightfair Innovation Award, and the Queens Award for Enterprise and International Trade. In October 2015, Lumenpulse CEO Francois-Xavier Souvay was named the 2015 Ernst & Young Entrepreneur of the Year™ for Quebec. The company has 437 employees worldwide, with corporate headquarters in Montreal, Canada, and offices in Québec City, Boston, Paris, London and Manchester.

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Job Description

Reporting to the Sales Operations  Manager and located in our London office, this role will provide a technical and internal sales service to customers and colleagues, thereby providing excellent levels of customer service and meeting the overall business objectives of the Company.

Key Responsibilities

  • Ensure outstanding support is provided to our customers, manufacturer representatives and regional sales managers in accordance with Lumenpulse policies and procedures
  • Proactively communicate between the external sales force and other functional areas of the company to ensure projects are well-managed from quotation, through order receipt to product delivery
  • Manage sample requests
  • Ensure that all projects are registered and all supporting documents are complete, current and stored appropriately
  • To prepare quotations to customer s specifications using the relevant computer
  • software and technical documentation within required timescales.
  • Ensure follow up on project quotations, document results, and keep the sales team informed of project status at the weekly sales meeting
  • Receive, review and process orders in the Lumenpulse system
  • Coordinate with internal technical resources to set up and deliver technical data such as specification sheets, 3D photometric studies, approval drawings, etc.
  • Follow up on all “hold for release” orders
  • Provide manufacturer representatives with order acknowledgments, estimated ship dates and all applicable transactional information
  • Coordinate activities related to order changes (changes to address, product, price, quantity, etc.)
  • Provide after sales services (replacement parts, merchandise returns, customer complaints) in accordance with company policies and procedures
  • Maintain good relations with prospective and current customers of the company.
  • Handle a variety of special projects, as requested.
  • Demonstrate strong technical and product knowledge as well as a commitment to continuously improving customer and sales support skills.

Your Profile Highlighted

Education Required

  • Bachelor’s Degree preferred


  • Experience as sales representative in the manufacturing sector
  •  Relevant sales and/or sales support experience ideally in a technology or manufacturing industry
  •  Experience in the lighting or architectural industry an asset
  • Ability to interpret and communicate an extensive variety of technical instructions related to installation of lighting projects
  • Comfortable in the dynamic atmosphere of a high-growth, product organization with a rapidly expanding product line and customer base
  • Strong analytical and problem solving capabilities
  • Strong written and oral communication skills
  • Experience at working both independently and in team-oriented environments

Apply here.

10 Dec